It’s not easy getting through to the Canada Revenue Agency, and when you do the information provided may not always be accurate.
That according the Canada’s Auditor General’s office.
Auditor Michael Ferguson says it’s based on their own test of the system.
“Unfortunately, we found that getting through to the Agency’s call centres requires persistence, three or four attempts in a given week on average. Based on our testing, the odds of getting a wrong answer is almost 30 %.
The federal auditor also found the Agency blocks some 29 million calls, leading to a busy signal or a message to go to their website.