A passing grade for Contact North in its 2019 Client Satisfaction Survey.
The organization provides on-line programs and courses from Ontario’s 24 public colleges and 22 public universities with campuses across the region.
President and Chief Executive Officer Maxim Jean-Louis says they get 800,000 requests for student services each year from regional communities. The survey found 92 per cent of Contact North users were satisfied with the level of service provided. Seventy-eight per cent were very satisfied. Six-hundred people responded to the survey.
Jean-Louis was delighted with the favourable response but stresses “We cannot rest. We need to make sure we are providing the services that the residents need. One way to do so is actually ask them.”
Jean-Louis says they also want to know how they can improve on the services currently offered.
Other highlights of the survey:
-89% of respondents agree the course(s) they took using Contact North services contributed to achieving their goals, which included earning a diploma, certificate or degrees and obtaining a job.
-23% of respondents registered in seven to ten courses, suggesting they are completing a full degree or diploma.
-35% of respondents completed four or more courses, 30% completed between one and three courses, 19% completed seven to ten courses, and 27% are currently registered in courses.
-87% off all respondents agreed Contact North provided support in the achievements of their goals.
-94% are likely to recommend Contact North to family and friends.
To read the full report click here.
